1. Home
  2. FAQ
Help Centre

ISB7 FAQ — Got Questions? We've Got Answers

Everything you need to know about your ISB7 account, deposits, withdrawals, bonuses, Cricket betting, Slots, and more — all in one place.

Account Deposits Withdrawals Bonuses Games Sports Betting
Support at a Glance

Why ISB7 Players Trust Our Support

Fast answers, real help, and a platform built around the Pakistan player experience.

24/7 Live Support

Our support team is available around the clock. Whether it is 2 AM during a PSL night match or a quiet weekday afternoon, someone is always online to help you.

Instant FAQ Answers

Most common questions about deposits, withdrawals, bonuses, and account settings are answered right here — no waiting, no ticket queues, just direct answers.

Pakistan-First Payments

Questions about JazzCash, Easypaisa, Raast, or bank transfers? We cover every payment method available to players in Pakistan with step-by-step guidance.

Account Security Guidance

Worried about your account safety? Our FAQ covers password resets, two-step verification, session management, and what to do if you suspect unauthorised access.

Cricket & PSL Betting Help

New to Sports Betting or confused about live odds during a T20 match? We explain bet types, live markets, and how to read match statistics on the ISB7 platform.

Bonus & Promo Clarity

Bonus terms can be confusing. Our FAQ breaks down wagering requirements, eligible games, expiry dates, and how to actually claim and use your ISB7 rewards.

Quick Tip: Use the category buttons above to jump directly to the section most relevant to you. If you cannot find what you are looking for, head to About Us or reach out via live chat from any page.

Welcome to the ISB7 FAQ page — your go-to reference for everything related to our platform. We have organised the most common questions our Pakistan players ask into clear sections so you can find answers without any hassle. Whether you are a first-time user trying to figure out how to register, or a regular player wondering why your withdrawal is taking longer than usual, this page has you covered.

ISB7 is designed with Pakistan players in mind. All transactions are in PKR, the platform supports the payment methods most widely used across the country, and our games library includes live Cricket betting and PSL markets that Pakistani users genuinely care about. If something about the platform ever feels unclear, the answer is almost certainly right here.

Account

Registration, login, verification, and profile management.

Creating an account is quick and free. Visit isb7.fun/register, enter your mobile number, choose a strong password, and follow the on-screen steps. You will receive an OTP on your registered number to confirm your identity. The whole process takes under two minutes. Once registered, you can immediately log in and explore the platform.

Go to the Login page and click "Forgot password?". Enter your registered mobile number and you will receive an OTP. Enter the OTP, then set a new password of your choice. If your number has changed since registration, contact live support to manually verify your identity and recover access.

No. Each player is allowed one account only. Creating multiple accounts is against ISB7's terms and may result in all associated accounts being suspended and any pending balances being forfeited. If you have accidentally created a duplicate, contact support as soon as possible to resolve it before it becomes a bigger issue.

Basic play is available after registering with your mobile number. However, to process larger withdrawals or unlock certain VIP-level features, you may be asked to complete an identity verification step. This typically involves submitting a copy of your CNIC. Verification helps protect your account and ensures your winnings can be safely paid out to you.

Personal details such as your registered mobile number cannot be changed directly from the account dashboard for security reasons. You will need to contact ISB7 live support, provide identity verification, and a support agent will update the information after confirming your identity. Response times are typically fast — usually within a few minutes during active hours.

Deposits

Funding your ISB7 account quickly and securely in PKR.

ISB7 supports JazzCash, Easypaisa, Raast instant transfers, bank transfers from all major Pakistani banks, debit and credit cards, and other mobile wallets. All deposits are processed in PKR, so there are no currency conversion fees or complications. Most methods reflect in your account balance within a few minutes.

The minimum deposit amount varies slightly depending on the payment method selected. For most mobile wallet options like JazzCash and Easypaisa, the minimum is typically a small PKR amount that makes it accessible for players of all budgets. Check your account deposit page after logging in for the current minimum per method, as these can be updated from time to time.

Most deposits complete within a few minutes. If your balance has not updated after 15 minutes, first check your mobile wallet or bank app to confirm the transaction went through on your end. If the money left your account but has not arrived on ISB7, contact live support and share your transaction ID or screenshot. The support team can trace and credit the deposit manually if required.

ISB7 does not charge any platform fees on deposits. However, your payment provider — whether that is JazzCash, Easypaisa, your bank, or a card issuer — may apply their own transaction charges. These are outside ISB7's control. To avoid unexpected deductions, check your wallet or bank's fee schedule before initiating a deposit.

Withdrawals

Getting your winnings out safely and quickly.

Log in to your ISB7 account and navigate to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount you want to withdraw, and confirm the request. Withdrawals are typically processed within a few hours, though bank transfers may take up to one business day depending on your bank.

Most withdrawals process quickly, but delays can occur if your account verification is incomplete, if the withdrawal amount exceeds standard thresholds and requires a manual review, or if there is a technical issue on the payment provider's end. If your withdrawal has been pending for more than 24 hours, contact ISB7 support with your withdrawal reference number for a status update.

Yes, both minimums and maximums apply and vary by withdrawal method. Mobile wallet withdrawals via JazzCash and Easypaisa generally have lower minimums, making them ideal for smaller amounts. For larger payouts, bank transfer or Raast is recommended. Log in and check the Withdrawal page for the most current limits, as they can be updated periodically.

Cancellation is possible if the withdrawal is still in "pending" status and has not yet been processed. Go to your withdrawal history in the account dashboard and look for a cancel option. Once a withdrawal is approved and sent to your payment provider, it can no longer be reversed. If you need urgent help, contact support immediately before the transaction is finalised.

Bonuses & Promotions

Making the most of ISB7 rewards, cashback, and VIP perks.

New players at ISB7 can access a welcome bonus on their first deposit. The exact offer — whether it is a deposit match, free spins on Slots, or bonus credits for Sports Betting — is shown on the registration and deposit pages. Log in after registering and navigate to the Promotions section to see the current active offers tailored for new accounts.

A wagering requirement means you need to bet a specified multiple of your bonus amount before it can be withdrawn as real cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in bets before the bonus converts to withdrawable funds. Always check the specific terms attached to each offer, as wagering requirements and eligible games can differ.

Bonuses have an expiry date. If you do not use or complete the wagering requirements within the stated timeframe, the bonus is automatically removed. Some bonuses are also voided if you make a withdrawal before completing the requirements. Check your bonus history in the account dashboard or contact support to understand what happened with a specific offer.

ISB7's VIP programme rewards consistent players with exclusive perks — higher withdrawal limits, dedicated account managers, personalised reload bonuses, and invitations to special promotions. VIP levels are typically earned based on your activity and deposit history on the platform. Once you reach a certain threshold, you will be notified and your account will be upgraded automatically.

Games

Slots, Casino, Bingo, and everything in between.

ISB7 offers a wide range of games including hundreds of Slots titles, a full Live Casino with real dealers for Baccarat, Roulette, and Blackjack, Bingo rooms with daily prize pools, Slot Games with jackpot options, and Sports Betting covering Cricket, Football, and Esports. There is something for every type of player on the platform.

Certain Slots and game titles offer a demo or free-play mode that allows you to explore the game mechanics without placing real PKR bets. Live Casino tables and Sports Betting markets require a funded account. Check each game's page after logging in to see whether a free-play option is available.

ISB7 uses auto-save functionality for all game sessions. If a game disconnects or freezes due to a network drop or browser issue, your session data is preserved on the server. When you reload the game, it should resume from where it left off. If your balance appears incorrect after reconnecting, contact support with the game name and approximate time of the issue.

Sports Betting

Cricket, PSL, Football, Esports, and live betting on ISB7.

Yes. ISB7 covers live Cricket matches including international T20s, Test series, and Pakistan Super League games. Odds are updated in real time ball by ball during live matches. You can place bets on match winners, top batsmen, total runs, and a range of other markets. Head to the Sports section after logging in to see all active matches and available markets.

Beyond Cricket, ISB7 Sports covers Football leagues and international fixtures, as well as Esports titles popular in Pakistan including PUBG Mobile, CS2, and Valorant. The markets available depend on the current sporting calendar, so the selection grows significantly during major tournaments and international competitions.

If a match is cancelled, abandoned, or postponed before the minimum required time of play, bets are typically voided and your stake is returned to your account balance. For matches that are partially played — for example, a rain-interrupted T20 — the result may be settled based on the official outcome declared by the governing body. Specific settlement rules are outlined in the Sports Betting terms section of the platform.

Odds on ISB7 are set by our trading team based on statistical analysis, team form, pitch and weather conditions, and market movements. For live matches, odds shift in real time based on what is happening in the game. ISB7 displays odds in decimal format by default, though you can adjust the format in your account settings. Higher odds indicate a less likely outcome but a bigger potential payout.

Jump to Section

Useful Links

Still Need Help?

Our live support team is available 24/7 to assist you. Chat with us directly from any page on ISB7.

Contact Support
Play Responsibly

Gaming is for entertainment. Set a budget, manage your time, and always play as an adult. If you ever feel your play is getting out of hand, ISB7 has tools to help.

Responsible Gaming
Ready to Play?

Still Have Questions? We Are Here for You

If you did not find what you were looking for in our FAQ, our live support team is just one click away. Or go ahead and create your free ISB7 account and explore the platform yourself — it only takes two minutes.

Register Free Login to ISB7

18+ only. Please play responsibly. Visit Responsible Gaming for self-management tools and guidance.